Returns & Refunds Policy

Returns and Refunds Policy

Original Paintings and Custom-Made Products

Original paintings and custom-made products cannot be returned. Due to the costs involved in producing custom items, we do not accept returns or offer refunds. The Certificate of Authenticity for original paintings confirms that all sales are final.

Non-Returnable Custom-Made Products

The following products are custom-made after purchase and cannot be returned:

  • Prints on Paper
  • Paper Car Prints
  • Canvas Prints
  • Canvas Car Prints
  • Artist Embellished Prints on Canvas
  • Dresses
  • Footwear (size change available for free or if defective)
  • Hoodies
  • T-Shirts
  • Cell Phone Cases
  • Hats
  • Mugs
  • Pillows
  • Towels

Important: Since each order is custom-printed specifically for you, we do not provide refunds or exchanges due to sizing issues except for the footwear. Buyers assume full responsibility for selecting the correct size and fit. To help, we provide size charts on each product page.

Order Modifications or Cancellations

You may request changes or cancellations within 24 hours of placing your order by contacting our . Once 24 hours have passed, production begins, and modifications or cancellations are no longer possible.

Please Note: If an item has already shipped, even if your request is within the 24-hour timeframe, we cannot cancel or modify the order.

Damaged or Incorrect Orders

At Jumper Maybach, we strive for quality and accuracy, but mistakes can happen. If you receive a damaged item, a poor-quality print, or an incorrect product, we guarantee 100% satisfaction by offering a free replacement or a refund.

To request a replacement or refund, please provide:

  • Your order number
  • A clear photo showing the issue (incorrect item, defective printing, or damaged area)

Contact us at , and our support team will arrange a reprint or refund.

Order Not Received

If your order hasn’t arrived within the following timeframe, please contact us for assistance:

  • 30 days for shirts
  • 45 days for home decor items, prints, shoes, and boots

Returns

Since all products are custom printed, we do not accept returns. However, we will replace defective items or incorrect orders if you provide:

  • A photo showing the specific issue
  • Your order number

Eligibility for a replacement:

  • The product was received within the last 30 days
  • The product is unwashed, unworn, and unused
  • There is a defect in the product or printing OR the item is different from what you ordered

Returns for Licensed Products

Return policies for products made by our licensees are handled separately:

Contact Us

We welcome your questions! Jumper Maybach LLC 1907 Sabine St., Suite 156 Houston, TX 77007, United States

📧 📞 (832) 523-4249

 

Updated: 2/21/2025